Tim Toronto is committed to delivering your order accurately in good condition and always on time.
We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekends or on public holidays.
At Tim Toronto, we strive to deliver products purchased in excellent condition and in the fastest time possible.
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within the time shown on the product page. However, a delay of 72 hours is possible from the designer/manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
Described below are the site-wide policies of Tim Toronto which apply to all sales and purchases made on the website. These policies are applicable to shop level policies. However, in the unexpected case of contradiction, these policies will overrule the shop level policies.
We offer an exchange of the product with a new one in case of a product damaged or wrong delivery. No returns or exchange will be processed when the customer has opted for self-stitching and customization in the order. All exchange requests should be intimated to Tim Toronto via mail and contact number support within 7 days of delivery of the product. All domestic orders are shipped by our delivery partner within the next 24 hours, Monday to Saturday.
Standard Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use DTDC, Delhivery, Blue Dart, Shadowfax, ExpressBees, and Speed Post services to deliver in India.
Do not return any product(s) before receiving a confirmation email from the Tim Toronto Customer Support Team for the same.
All products are to be returned to the Tim Toronto facility in their original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.
The safe receipt of products by Tim Toronto is the sole responsibility of the customer.
We shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
If you have any questions about this agreement, please contact us by filling this Contact Form.
Please note that the Shipping Policies are subject to change at any time without notice and by updating this page. To make sure you are aware of any changes, please review this policy periodically.